A unified platform for service management
ESM.AZ
A convenient system for managing IT and enterprise services (ESM), specifically designed to support SIAM. The product provides complete control over service delivery and management processes, allowing for effective coordination of work between various departments and providers.
01
The software architecture allows for seamless interaction with both internal and external providers.
ITSM with SIAM support
02
SLA Transparency
Complete visibility and control over the quality of all digital services within the organization.
03
The platform can be launched in a matter of hours and easily adapted to meet specific requirements.
Convenience and Speed
Integrated Service Management
Many companies find it challenging to track the growing number of digital services. Our management platform offers seamless interaction for all participants, while providing full visibility and control over the cost and quality of all services, whether delivered internally or externally.
IT Service Management
Internal Department Management
Supplier Management
WHY ESM.AZ?
ESM.AZ is a specially designed software product for enterprise service management (ESM), tailored to meet the needs of large Russian companies and government organizations. The platform enables flexible connections between providers and consumers, facilitates the creation of SLAs, and tracks service performance in real-time.
Shared Interaction Space
ESM.AZ creates isolated tenants for organizations and departments, ensuring transparent interaction between providers and consumers.
Multi-Level Service Catalog
The platform records end-to-end SLAs and service quality metrics, regardless of the number of participants.
Quick Start
Global directories and configurations allow for the onboarding of a new provider within a few hours.
Data Isolation
Extension of the data model without conflicts with other tenants, with isolation maintained until explicit access is granted.
Flexibility and Scalability
The solution is designed with the needs of modern companies in mind, offering high levels of performance and scalability, allowing it to be tailored to specific business requirements.
Supplier Integration
We offer flexible integration for effective supplier coordination and high-level service delivery.
Process Automation
The solution automates routine tasks, increasing productivity and reducing costs.
Ready-Made Reports and Monitoring Dashboards
We provide tools for monitoring and analyzing the quality of services delivered, enabling quick decision-making and adjustments to the work of service departments.
BENEFITS ESM.AZ
Architecture ESM.AZ
The architecture of ESM.AZ encompasses all key aspects of Enterprise Service Management (ESM). This comprehensive system enables effective coordination and control over the entire service lifecycle, providing flexibility and reliability, which makes it highly sought after in the market, especially among large companies and government organizations.
Contact us
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Phone number
+994505975948
E-mail
office@cfi.cloud
Address
90a Nizami St, Baku 1010
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